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Return policy

All products sold through SWISS J12 SHOP are covered by our warranty and return policies. The quality of the product you will receive is guaranteed to be the best in its class, and we absolutely guarantee this. If you are not satisfied with your purchase, we will refund or exchange your watch, you can arrange returning within 15 days of arrival of the watch at your shipping destination.

Here are the messages you need to state:

1)Your order number

2)Item(s) you want to return

3)The reason you want to make a return. Tracking numbers after your product has been sent out

If you are returning products for exchange / refund:

Tampered products will not be exchanged/refunded. This means that if the watches have been opened up, or otherwise tampered or damaged, the return/refund policy will be considered null and void.



6)If you are returning products for refund, there is us$27.9 shipping cost which would not be refunded (we had paid us$27.9 for shipment).

If you are returning products for warranty:

1)All our top quality replicas enjoy a full 1 year warranty on all manufacturers'''' defects. Only manufacturer''''s defects are covered under warranty. Please make sure that the crown on all watches is always screwed in tight prior to water exposure, so that water damage does not occur.

2)If any of the watches have been tampered with, the warranty is void.

3)If a manufacturer''''s defect appears on the product within 1 week of ordering, we will replace it with a brand new one.

4)If your product cannot be repaired, we will send you a replacement of the exact same model. If that model is out of stock, then you can choose another product of the same or lesser value.

5)All watches must be couriered back to us at the customer’s expense.

6)There are not any restocking fee.

If you have any questions, please contact our server by email chanelj12shop@gmail.com we are here to service for you.


1)All watches must be couriered back to us at the customer’s expense.

2)If you are returning products for exchange, we will cover the the shipping cost to resend for you.